99ko FAQ — You
All your answers, right here

No. Under 99ko's policy, each person is permitted only one account. If multiple accounts are detected, all of them will be permanently closed and the balance may be forfeited.

KYC (identity verification) must be completed before your first withdrawal. Upload a photo of your national ID or passport, and verification is usually completed within 24 hours.

Only individuals aged 18 or above may register on 99ko. ID verification through KYC may be required to confirm your age.

The minimum deposit at 99ko generally starts from BDT 300. This may vary depending on the payment method and active promotions. Check the cashier page for the latest information.

99ko supports deposits via mobile banking, bank transfer, and e-wallets, among other methods. All options are secure and typically processed instantly.

Most deposits are instant. Mobile banking transfers are typically credited within 2–5 minutes. Bank transfers may take 15–30 minutes. If funds haven't arrived after 30 minutes, contact support with your transaction ID.

99ko does not charge any deposit fees. However, your bank or mobile banking provider may apply transaction charges — this depends on their own policies.

Withdrawal requests are typically processed within 24 hours. Completing your KYC verification can speed up the process. Funds should reach your bank account within 48 hours at most.

The minimum withdrawal amount is generally BDT 500. The maximum limit varies depending on the payment method and your account's verification level. See the cashier section for full details.

Bonuses cannot be withdrawn directly — you must first meet the specified wagering requirements. For example, a 10x wagering requirement means you need to place bets totalling 10 times the bonus amount. Withdrawals are only available once the conditions are met.

Once you complete registration and make your first deposit, a 200% welcome bonus is added to your account automatically. No code needed — just deposit and receive your bonus.

Yes. When a friend registers using your referral code and makes their first deposit, you will receive a referral bonus. See the Promotions page for full terms and conditions.

Free spins are generally usable on specific slot games. The eligible games are stated in the bonus offer. Free spins will be forfeited if not used before they expire.

A set percentage of your net daily losses is credited back to your account as cashback the following day. Cashback bonuses typically come with lower wagering requirements. The higher your VIP level, the higher your cashback rate.

99ko offers over 1000 games — slots, Live Casino, Sports Betting, bingo, and much more. You'll find titles from the world's top game providers here.

Yes. At 99ko's Live Casino, professional dealers host games via live stream, using real cards and roulette wheels on camera. Results are fully transparent and verifiable.

You can bet on over 30 sports including cricket, football, tennis, basketball, and badminton. Live betting is also available for major tournaments like the IPL, World Cup, and Premier League.

The 99ko app is available directly from our Download Page from the download page. Separate versions are available for both Android and iOS. An installation guide is also available on the same page.

To install the APK on Android, go to Settings → Security → Unknown Sources and enable it. Then install the downloaded APK file. Once installation is complete, turn Unknown Sources off again.

Yes, the app gives you access to the same full game library as the website. Many players prefer the app for its push notifications, faster loading times, and touch-friendly controls.

No. 99ko never sells your personal information or shares it with unauthorized third parties. Data may only be disclosed to authorities when required by law. For more details, see our in the Privacy Policy Available.

Absolutely. With two-factor authentication (2FA) enabled, logging in is impossible without access to your phone — even if someone knows your password. You can easily enable 2FA from the Settings menu.

Yes, Bangla-speaking support agents are available on live chat 24/7. You can also reach us by email in Bangla.

As part of responsible gaming, you can activate self-exclusion yourself. To permanently close your account, contact the support team via live chat or email.

You can raise a complaint directly via live chat, or email us at [email protected] with full details. We usually respond within 24 hours.