Gaming is meant to be fun — not stressful or harmful. 99ko always wants you to stay healthy and happy. On this page you'll find all the responsible gaming tools, warning signs, and support resources you need.
Responsible gaming means playing in a way that doesn't harm other areas of your life — your family, work, health, or finances. 99ko believes gaming is most enjoyable when it's controlled and planned.
Online gaming is growing in popularity across Bangladesh, but so is the risk of playing excessively without realizing it. It is important for everyone to understand the difference between gaming as a fun pastime and when it starts becoming a problem.
99ko's Responsible Gaming policy is built on three core principles — Awareness, Control and Support. We want every player to know their limits, set those limits themselves, and feel comfortable seeking help whenever needed.
Keep in Mind: Playing a game and losing money are two different things. Chasing losses by playing more is never the answer.
If three or more of the above signs apply to you, please reach out to our support team.
Set your own daily, weekly, or monthly deposit cap. Decreasing your limit takes effect immediately; increasing it applies after a 24-hour cooling-off period.
Set a limit on how long you want to play in one sitting. Once the time is up, 99ko will automatically end your session and remind you to take a break.
Temporarily close your account for a set period (1 week to 5 years). During the exclusion period, 99ko will not send you any promotional communications.
Take a temporary break from gaming for anywhere between 1 day and 6 weeks. Your account remains active during this time, but no new bets can be placed.
Once you hit a set loss amount, your gaming session will automatically stop. This is the most effective way to keep your financial losses in check.
If you would rather not receive bonus offers, you can turn them off in your settings. For some players, bonuses can be a temptation to play more than intended.
Managing your protection settings on 99ko is straightforward. Once logged in, you can set all your limits in just a few simple steps.
Log in to the 99ko website or app and click on the profile icon.
Go to the settings menu and look for the "Responsible Gaming" option.
Deposit, session, loss, or bet limits — set whichever works best for you.
Limits take effect immediately upon saving. Any changes will be confirmed via email.
Ask yourself the following questions — and answer them honestly:
If most of your answers are "No", that is a warning sign. Contact 99ko Support — you will receive help without any judgment.
Many members have questions about responsible gaming. Here are answers to the most frequently asked ones.
Have more questions? Reach us anytime via 24/7 live chat.
Acknowledging a problem is not a sign of weakness — it takes courage. Do not hesitate to reach out.
Click the live chat icon in the bottom-right corner of the website. You'll get a response in under 2 minutes.
Email us about anything related to responsible gaming. We typically respond within 4–8 hours.
If you want to take a break right now, you can activate exclusion directly from your account settings or through support.