Terms and Conditions — Guidelines for Using the 99ko Platform

1. Introduction & Applicability

These Terms and Conditions ("Terms") apply to every member who uses the 99ko platform. By registering on the 99ko.my website or mobile app, or by using our services, you are deemed to have agreed to these Terms.

99ko is a fully licensed online gaming platform. Our services are intended for entertainment purposes only. By accessing the platform, you confirm that you have read and understood these Terms and Conditions in full.

99ko reserves the right to modify these Terms and Conditions at any time. Notice of any changes will be posted on the website. Continued use of the platform after changes take effect constitutes your acceptance of the updated terms.

2. Account Register

To open an account with 99ko, you must provide accurate and complete information. Registering with false or incomplete details is a violation of these Terms and Conditions and may result in account closure.

• Each individual may create one account only.
• Your name, date of birth, email address, and phone number must be provided accurately.
• Keep your account password strong and never share it with anyone.
• Transferring or selling your account to another person is strictly prohibited.
• 99ko may request identity documents at any time for verification purposes.

3. Eligibility & Age Limit

The minimum age to use 99ko's services is 18. Anyone under 18 is strictly prohibited from opening an account or participating in any games.

• At the time of registration, you must confirm that you are 18 years of age or older.
• Providing false age information will result in immediate account closure.
• Participation is prohibited from countries or regions where online gaming is illegal.
• 99ko maintains a zero-tolerance policy against account use by minors.

4. Deposits & Withdrawals

Deposits and withdrawals on 99ko can be made via mobile banking, bank transfer, e-wallets, and other available methods. All transactions are processed through secure encrypted channels.

• Minimum deposit amounts may vary depending on the payment method.
• Withdrawal requests are typically processed within 24–72 hours.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be held until identity verification is complete.
• 99ko may request additional documents to review suspicious transactions.

5. Bonus & Promotion Terms

99ko offers a range of bonuses — welcome bonuses, free spins, cashback, and reload bonuses. Each bonus comes with its own terms, which must be read carefully before claiming.

• Bonuses cannot be withdrawn as cash directly — wagering requirements must be met first.
• Wagering requirements are typically 20–40 times the bonus amount.
• The same bonus cannot be claimed more than once.
• Bonuses will be forfeited if misused.
• Expired bonuses will be automatically cancelled.
• 99ko reserves the right to modify or cancel any bonus offer at any time.

6. Betting & Gaming Rules

All games on 99ko are powered by certified RNG (Random Number Generator) technology. Game outcomes are entirely random and never predetermined.

• Once a bet is confirmed, it cannot be changed or cancelled.
• Games or bets may be declared void due to technical errors.
• 99ko is not liable for any losses caused by software or network issues.
• In Live Casino games, the dealer's decision is final.
• In the event of a dispute over game rules, 99ko's interpretation shall be final.

99ko ensures that the RTP (Return to Player) for every game is displayed in the lobby. If a technical fault is detected in any game, all bets from the affected round will be voided and full refunds issued.

7. Prohibited Activities

The following activities are strictly prohibited on the 99ko platform. Violations may result in permanent account closure and forfeiture of all balances.

• Creating multiple accounts under the same identity.
• Using deceptive tactics or software to gain an unfair advantage in games.
• Exploiting the bonus system or claiming bonuses under multiple identities.
• Using the platform for money laundering or any illegal financial activity.
• Harassing other users or attempting to compromise the security of the platform.
• Using automated bots or scripts to play games.

8. Responsible Gaming

99ko believes gaming is for entertainment — not a source of income. We encourage all members to play responsibly.

• Set a budget for yourself and stick to it.
• Set deposit limits, session limits, and bet limits.
• Use the self-exclusion tool whenever you need it.
• Avoid playing when you are stressed or feeling low.
• If you feel something is wrong, reach out to the 99ko support team.

99ko's Responsible Gaming page Find more information, tools, and helpful links.

9. Account Closure & Suspension

If you wish to close your account, you can contact our support team at any time. You will be given the opportunity to withdraw your balance before the account is closed.

99ko may unilaterally suspend or close an account for the following reasons:

• Violation of terms and conditions.
• Evidence of fraudulent activity.
• When a false identity or underage user is detected.
• Extended inactivity, typically 12 months or more.

10. Limitation of Liability

99ko strives to deliver the highest quality of service; however, it does not accept direct liability for the following:

• Games missed due to internet connection loss.
• Issues arising from third-party software or game providers.
• Service disruptions caused by unexpected server downtime.
• Account details leaked due to the user's own negligence.

In any dispute, the maximum compensation provided by 99ko will not exceed the total value of the transaction in question.

11. Changes to Terms

99ko reserves the right to update these Terms and Conditions at any time. For significant changes, a notice will be posted on the website and members will be notified by email.

If you continue using the platform after changes take effect, you will be considered to have accepted the updated terms. If you do not agree to the new terms, you may close your account.

12. Contact & Support

If you have any questions or concerns about these Terms, please contact the 99ko support team. Our team is available 24/7 to assist you.

• Email: [email protected]
• Live Chat: Available at the bottom right corner of the website or app.
• Response Time: Typically within 2–5 minutes via live chat.